Effective Date: February 16, 2025
Last Updated: February 16, 20251. Introduction
Welcome to Carmon AI ("Company," "we," "our," "us"). Your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice AI services for customer support.By accessing or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our services.
2. Information We Collect
We collect the following types of information to provide and improve our services:(a) Personal Information
Name, email address, phone number, and other identifying details provided during account setup or inquiries.Payment information (when applicable).
(b) Business Information
Company name, industry, and customer support requirements.
(c) Voice Data
Voice recordings and transcriptions processed by our AI system to provide automated customer interactions.Call metadata (e.g., time, duration, and recipient details).
(d) Technical Data
IP address, device type, browser type, and usage analytics collected automatically when you interact with our services.
3. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery: To provide, customize, and improve our voice AI solutions.Customer Support: To respond to inquiries and troubleshoot issues.Enhancement & Training: To improve the accuracy of our AI through anonymized data analysis.Security & Compliance: To prevent fraud and comply with legal obligations.Marketing & Communication: To send service updates and promotional content (you may opt-out anytime).
4. How We Share Your Information
We do not sell or rent your personal information. However, we may share data in the following cases:
With Business Clients: If your company is using our AI services, voice interactions may be shared with authorized personnel for quality assurance.With Service Providers: Third-party vendors who assist in delivering our services (e.g., cloud hosting, payment processors) under strict confidentiality agreements.For Legal Compliance: When required by law, court order, or government request.In Business Transfers: If Carmon AI is acquired or merged, data may be transferred to the new entity.
5. Data Security & Retention
We implement security measures to protect your information from unauthorized access. However, no system is completely secure.
We store voice recordings and transcriptions for a limited time to improve service quality, after which they are anonymized or deleted.Payment information is processed securely through third-party payment processors.We retain data only for as long as necessary for legal and business purposes.
6. Your Rights & Choices
You have the following rights regarding your data:
Access & Correction: Request access to your stored data and update inaccurate information.Data Deletion: Request the deletion of your personal information, subject to legal requirements.Opt-Out: Unsubscribe from marketing emails at any time.Data Portability: Request a copy of your data in a structured format.
To exercise any of these rights, contact us at [Insert Contact Email].
7. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to analyze usage patterns and improve our services. You can modify your browser settings to disable cookies.
8. Third-Party Links
Our services may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing any personal data.
9. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted with a revised "Last Updated" date. We encourage you to review this policy regularly.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:Carmon AI
117 The Villas Way, Kingsland, GA 31548
www.carmon.ai